Can I bring my pet on board with me ?
Yes, you can but it is mandatory by Italian law the personal cage for your pet. Please, let us know at the time of booking.
Do I need to pay any extras?
No, you don’t, the rate you pay is VAT included. The cost does not include any gratuity for the driver.
I’d like to make reservation but I wonder which is the most suitable vehicle for all my needs?
For any queries, please contact our H24 customer support. Child seats and boosters are available
We have a lot of baggages, how can we manage them?
If you are traveling with extra baggages, such as large suitcases, golf clubs, skis, wheelchairs, strollers, etc please, let us know at the time of booking. You can have a car trailer for free, just during winter season for the mountains. Failure of communication, may involve extra cost for vehicle change
How can I make a reservation?
You can make it trough either our online form or by e-mail. You will have an immediate confirm by email with all your data recap.
We cannot be responsible for incorrect information provided at the time of booking.
How do I find my chauffeur?
Clear instructions will be sent upon booking confirmation. Usually, the driver is waiting at the airport / train station handling a digital sign (tablet) with your name. The day before the booking you will be notified via e-mail or text the driver’s mobile and name.
How early do I really need to get to the airport?
If you’re not checking luggage, for domestic flights, you arrive at the airport at least 60 minutes before your scheduled departure time. If you’re checking luggage, it’s 90 minutes. For international flights, two hours. We reserve the right to change pu time in the event of adverse weather or traffic conditions that may affect the arrival at the airport.
What happens in the event of changes before the pu scheduled time?
Simply contact us on either our ph line or via email. We will not be responsible for any increase in price if the new journey involves further distance, different vehicle type, number of passengers, etc.
What happens if my outbound flight is delayed?
The flight schedule is monitoring then in case of delay will wait for you upon your arrival, you have 60 min free waiting time at airport starting when plane is landed. The waiting time fee depends on the type of service
How long does it take to reach the place?
The approximate travel time, shown on our website and on the booking confirmation, may change due to peak hours, road works and traffic, special events, tc.
What happens if I cancel my booking?
You can cancel your reservation at any time by email. Late cancellation fee applied to all bookings.
All modifications that are mutually agreed upon in writing or communicated and confirmed at the time of reservation will supersede our Terms and Conditions.
What about the car insurance?
All our vehicles are covered by liability insurance. We still recommend you to subscribe a personal travel insurance policy valid through your trip duration
Can I smoke on board?
The current regulations does not allow anyone to smoke in a car (or other vehicles). Ask the driver to solve this with you.
What happens if my outbound flight is canceled, while they are at the airport?
If your outbound flight is canceled, please contact immediately our CS. We will be assessed the best solution to minimize the inconveniences resulting from the cancellation.
How can I submit a complaint?
Complaints must be submitted in writing within 15 days after the service end to our CS.